Privacy Policy

At Stayapps, we are committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your data when you use our platform.

1. Information We Collect

We collect information you provide when creating an account, configuring your property, or communicating with our support team. This includes:

• Account information: name, email address, phone number, job title, and property details.
• Operational data: room statuses, work orders, inventory records, lost & found entries, and team messages created within the platform.
• Usage data: how you interact with Stayapps, including features used, pages visited, and session duration.
• Device information: browser type, operating system, IP address, and mobile device identifiers when using our apps.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Stayapps platform and its features.
• Process transactions and send related notifications.
• Respond to support requests and provide customer assistance.
• Analyze usage patterns to improve our services and develop new features.
• Send important updates about the platform, including security alerts and policy changes.

3. Data Storage and Security

Your data is hosted on secure, enterprise-grade cloud infrastructure. We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access controls, and regular security audits. We maintain strict internal access policies to ensure only authorized personnel can access customer data for support and maintenance purposes.

4. Data Sharing

We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform (such as cloud hosting and analytics), but only under strict data processing agreements. We may also disclose information when required by law or to protect the safety and rights of our users.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by applicable law or for legitimate business purposes such as resolving disputes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict certain processing activities.
• Export your data in a portable format.

For users in the European Economic Area, we process data in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes contractual necessity, legitimate interests, and consent where applicable.

7. Cookies

We use essential cookies required for the platform to function properly, such as session management and authentication. We may also use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice within the platform or sending you an email. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at hello@stayapps.io.