Lost & found

Turn a lost item into a loyal guest.

Log items with a photo in seconds, match them with guest stays from the PMS, and track every return or disposal with a complete audit trail.

app.stayapps.io / lost-found

Found items

Gold watch

510 · 08:40

Guest matched

Blue scarf

402 · 11:05

Awaiting claim

Phone charger

Pool area · 12:30

Returned
Guest matched from PMS stay data · M. Dupont · 510
What you get

Everything in the Lost & found module

Log items with a photo in seconds, match them with guest stays from the PMS, and track every return or disposal with an audit trail.

  1. 01

    Logging with photos

    Log a found item with date, exact location (room or public area), category, brand, color, identifying marks and who found it. A photo is mandatory.

    Why it matters

    Accurate, visual records dramatically improve the odds of reuniting an item with its owner.

  2. 02

    Smart matching and guest communication

    Stayapps matches items with guest stays from your PMS by room and dates. Guests can report a lost item on a self-service page. Automatic notifications when a match is likely, and a secure claim process with identifying questions.

    Why it matters

    Proactive matching turns a frustrating moment into a reason to come back, and saves staff hours of searching.

  3. 03

    Storage and disposition

    Tracking numbers and storage locations for every item. Holding periods by value or type, with reminders before the deadline. Log returns (shipping tracking or signed pickup) or disposal (donated, destroyed).

    Why it matters

    Compliance with hotel policy and local rules, with a clear trail for every single item.

  4. 04

    Lost & found analytics

    Items logged, claimed, returned and disposed. Time to claim, common item types and locations, shipping costs.

    Why it matters

    Spot patterns, like chargers left in the same rooms, and fix the cause with a sign or a reminder.

See lost & found on your own rooms.

Book a 30-minute demo and we will set it up with your room list, then send you a quote.

No commitment. French and English.